FAQS - Frequently Asked Questions

EXPEDITION & SHIPPING 

- Who delivers my product?

Your items are delivered by our fulfilment centre and will be sent to you by your local post office.

- Why didn't I get my article?

Shipping can take 14 to 25 business days or more, depending on your location and local post office hours.

The warranty period of the item lasts 15 working days and the buyer is eligible for the return of an order if the item has still not been received.

- What are the delivery times?

Items are delivered according to the terms and conditions of your local post office and are generally delivered during office hours. (Monday to Friday from 9am to 5pm)

- Where are you from?

We currently ship from our warehouse in Asia, which explains the delivery times.

- I have the wrong delivery address, what do I do?

Don't worry, contact us immediately, we'll make an amendment for you

 

RETURNS, EXCHANGES AND REFUNDS  

- I don't like my article, can I return it

Returns are accepted as long as they do not exceed 14 days following receipt of the package. However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage must then be emailed to us as proof of delivery.

Promotional items are not eligible for returns.

Depending on the article and the reason, refunds are authorized after study.

- Can I return the item and exchange it?

Provided the returned item is in perfect condition, exchanges are possible. Send us an email and we'll take care of the rest.

 

ORDER CHANGE  

- I changed my mind about my article, what should I do?

If you have changed your mind about your order, send us an email indicating the item to change and we will do the necessary. Please note that any order changes must be made within 2 hours of the initial purchase.

REFUNDS AND CANCELLATIONS - DAMAGED ITEMS  

- Confirmation mail has not been received
If you have not received an e-mail confirming your purchase, please inform us immediately via our contact form with your full name, address and city of delivery and we will help you resolve the problem as quickly as possible.
Sometimes our emails may end up in your junk mail or other files, we ask you to check them before contacting us.

- Partnerships and sponsorship
We currently have no sponsorship or partnership programs. However, if you have good ideas, don't hesitate to send us an email.

- Confirmation mail has not been received

If you have not received an e-mail confirming your purchase, please inform us immediately via our contact form with your full name, address and city of delivery and we will help you resolve the problem as quickly as possible.
Sometimes our emails may end up in your junk mail or other files, we ask you to check them before contacting us.

- Partnerships and sponsorship

We currently have no sponsorship or partnership programs. However, if you have good ideas, don't hesitate to send us an email.

How can I contact you?

If you have any questions, please contact us on the Contact page.